Customer Success Manager

Full Time, Remote

Description

Job purpose:

Fast-growing Digitex Futures is seeking a superstar Customer Success Manager to add to its growing team. You will be responsible for handling client inquiries and ensuring high level services are provided. With the upcoming launch of Digitex City, this exciting opportunity will involve striking up new relationships and uncovering strategic business opportunities.

A successful Customer Success Manager will help increase customer retention by establishing themselves as a credible authority in the industry to build and maintain customer relationships.

Responsibilities

Dealing with clients’ inquiries via live chat, email and calls
Performing personal clientele analysis and suggesting best practises to clients
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients to ensure their success
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results

Requirements

Must have at least 2 years’ experience working with customer service or account management
Must have at least 4 years’ customer service or account management experience in the general business space
Must have excellent communication and writing skills; you will be pitching new businesses regularly, so excellent English grammar is a must
Hardworking, creative and a go-getter mindset
Can-do, positive attitude
Extremely organized

Additional Required Skills:

Advanced English skills (written)
Understanding of Crypto and Futures Markets
Familiarity with CRM systems (Salesforce, Zendesk)

What's in it for you

Competitive salary
Remote work and flexible hours
Opportunity for high-growth
Work with ambitious, like-minded people
Be part of a fast-growing revolutionary industry